I had the exact same problem with National car hire in three different countries. National car hire just doesn’t care any bit about the service they provide. At Toronto int. I booked a mid size car at the counter. Paid for it, wand the $200 deposit. I went to the midsize car section, only to find that there is none available. Now I ask you, how the hell do they make you pay for something that they don’t have? Got back to the counter and ask them how do they work. The Indian guy who was helping me said, Sorry, but I don’t know what is available. Would you prefer something else? I’m to afraid to ask what you have available. After a long fight with them to refund me they said the Manager is not available to sign for the refund. WTF!!! You make me pay for some thing you don’t have, then you tell me you don’t know what there is, then you can’t refund me till the next day. What’s next? Luckily Avis’s Manager overheard everything that was conspiring at the desk. Because of the situation with the refund, Avis arranged a car for me for one day free of charge. The following morning I eventually got my money back. National even had the audacity to ask me if I still want to rent the car from them. WHAT? ARE YOU F****** INSANE???!!! I went back to Avis and booked the car for the rest of the week. About a month later I returned to Ontario for a project. I was so thank full with the great service I got from Avis that we decided to book 35 cars for 6 weeks in Ontario. It doesn’t matter where in the world you are, National car hire’s service is up to shit!! Especially in South Africa! I advice people traveling to South Africa for the 2010 Fifa World Cup to make sure that they book with Avis or First car rental. You will have no problems what so ever. Friendly and fast service.
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