» Career & Work » Complaint / review: Kamera Kids/Sutherland Models - Unprofessionalism | #11575

Kamera Kids/Sutherland Models

Kamera Kids has the most unprofessional and rudest agents in the industry. Our child who was a client with Kamera Kids for 2 years was "X'd" from their roster because we as parents voiced our concerns with their agent, RHONDA CROFT. After many photo shoots and money earned by our child and Kamera Kids, there were always procedural issues. Every 2 months Kamera Kids required us to send them updated measurements and 10 current pictures. After only being a client for 2 months and sending the required updates Rhonda rudely responded via telephone saying "I get 100 e-mails and 10 of them are from you, we only require 5 current photos! " As shocked as we were merely following her guidelines for the next year we only sent 5 pictures along with updated measurements. At 18 months old we walked into their office and renewed our child's membership. The receptionist advised us that children at the age of 2 do not get many calls which we understood and everything was fine. About 2 weeks ago we sent Rhonda 5 current pictures along with measurements of our child and yet again to our dismay we get another rude phone call with even more attitude saying "you clog up my e-mail with your e-mails, I only want the one best picture along with measurements, so I deleted all your e-mails! " It just so happens that on that same day we were on our way to their office to renew our child's memebership again. When we arrived we were greeted by Rhonda who was shocked to see us and told us that we did not have an appointment. We said to her the previous year we did the exact same thing that we are doing now by coming to the office to renew our child's membership. She went on to say that things are different now and we don't accept 2 year olds. Again we understood that they do not accept new 2 year olds but our child was an existing client with them. We asked her why there was such an issue with the 5 pictures when we were just following her instructions and even brought up the initial incident of the 10 pictures. She then got all flustered and became even more rude and unprofessional and said "I get 75 e-mails a day, I don't have time to open up all your e-mails" and told us to go find another agency.

We left the office very upset and confused. About one week later we e-mailed the President & CEO of Kamera Kids which is a division of Sutherland Models, Ann Sutherland to express our concerns and we have been waiting for a reply from her ever since.

It seems as though the agents change their minds depending on what mood they are in on that day, and it's us as the client who suffers.


Company: Kamera Kids/Sutherland Models

Country: Canada   Province: Ontario   City: Toronto

Category: Career & Work


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