My account from FIDO was sent to TCR recently. I did not pay because i was trying to dispute the charge but go tnowhere and it finally went to collections. Due to the fact i was out of the country at the time, i wasnt able to keep on top of the issue. So i call TCR to find out what the status is. Mr. Campbell tells me that since i've been able to pay off my credit cards and go on "vacation" (his assumption it was a vacation i was on..) and then proceed to call him on a cell phone despite the FIDO bill outstanding was me being irresponsible. Mind you I was on a landline!
I told him i was not trying to argue since I actually wanted his 'help' but he insisted i was "arguing". I seemed to calm him down to a point where he referred me to someone at Canadian Financial Services which I thought was nice but his referral did not follow throughafter my phone call to him either.
Next day i get a call from Mr. Campbell asking me to resolve the account. I told him the day before i did not have $1400. even tho he told me i must be able to FIND IT SOMEWHERE. He asked me what i had been doing all day if not to find the funds to resolve this! I told him i was sick as he could hear in my voice and he proceeded to badger me saying then even moreso, i should be on the case!
I called TCR today, requesting my account be re-assigned to someone else so the person who answered my call took my name, acct # and asked if I wanted to speak to Mr. Campbell. I said "no, I'd like my account to be re-assigned to someone else. I don't need to be spoken to that way. SO he transfers me to Mr. Campbell who is apparently the Dept. Mgr. who proceeded to yell at me, tell me my $1400 was due tomorrow or otherwise he will call the client to move forward and hung up on me! I don't understand why Collections Agencies must be this rude when you are obviously in an already stressed situation. This was so unprofessional and disconcerting. Seeing the many complaints online, i'm not sure if TCR is ESPECIALLY ruder than other Collection Agencies but I can't imagine anyone worse than them!