Complaint / review / scam report
Sears - Freezer purchase
False Information

I purchased a freezer through Sears during a no interest no payments till 2010 promotion they had going on. I called teh customer service line to verify the details of this promo to make sure that I was well informed of the terms before making my purchase. I had been researching other companies that offered the same type of deal but chose sears as I was happy with the terms I was told about. I get my statement a month after making my purchase and low and behold there are interest charges on it. I call the number given on the statement and of course am told they dont handle this and to call another number. When i reached someone (after 15 minutes on hold) I was told that the interest could POSSIBLY be removed/issue rectified with an email to another dept. While waiting for the girl to FIND the email address she needed she started giving me the details of the no interest no payments. I was lucky she just HAPPENED to mention that there would be a 70$ deferral fee for this. I was NOT told this by the first rep I talked to before making my purchase and would have gone through a different store had I known this. I purchased my freezer under false information.. I will never shop at sears again.
Author: Contact with Author

Offender: Sears - Freezer purchase

Country: Canada   Province: Nova Scotia

Category: Business & Finance


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