Bloomex
Flowers not delivered!

I ordered flowers from Bloomex to be delivered to a friend in Montreal. The flowers were not delivered. The company insisted they were and refused replacement or refund. The office was very confused and at one point arranged a second delivery date. At that time they again said the flowers had been ...

Aeroplan
Points cancellation!

I have been collecting Aeroplan points for some time now and held some 225, 000 points... I was booking a trip in December 2007 only to find that in the summer Aeroplan had canceled all my points for lack of use in a 12 month period. They said that was sent an email informing me that unless I used ...

KLM
Terrible experience!

Security check-in is important and therefore must be treated with responsibility. Such task should not be turned by KLM employees into a cheap entertainment show or a bureaucracy lesson that defies the common sense. I wear suspenders with metallic clips that do not appear to be a security risk for ...