I purchased a TomTom GPS system from Future Shop London, ON Wellington Rd location. The extended warranty was offered, which we purchased a 3 yr plan. Within 5 weeks I had to bring the GPS back due to a mount problem.
I asked for this to be fixed however the response was, its cheaper for them to replace the unit. OK they handed me the new unit and then CHARGED me for another warranty. I questioned this, and they stated that because the unit was replaced, the warranty is fulfilled according to their policy.
Its not even 60 days yet and I'm supposed to pay another &75.00?? This is NOT what was presented to me at initial purchase. A three year warranty is three years. I did not recieve the balance of the warranty. They leave you with a choice between NO warranty and or paying again. Roll the dice!! I have now paid an extra $150.00 the initial purchase price of 199.00.
Somewhere along this line I inherited responsibility for poor workmanship AND seedy salesmanship. I have stopped shopping at both Future Shop and Best Buy, our company has changed chains and I will continue to divert business every chance I get.
Paulina
Appin, Ontario
Canada
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