Complaint / review / scam report
Bought a SearsO-Pedic mattress in late Jan./09. In July Furn. Medix came down and my mattress on one side is bulging out that your sheets don't fit properly. They told me I needed a new bar across the middle of the frame because this one was bent. The same day I and my husband went to Sears and purchased a new roller frame. I had sears mattress on before the new one and it was fine so nobody asked me about the frame when I bought it or when the men delivered it and put it on my bed. I've shopped at Sears since 1964. I called the 1-800 number and was told the warranty was void. I told them I didn't receive a warranty from when I purchased it or it wasn't on the mattress. This is a default in the mattress with the bulging and having it for only 6 mos. and I think I should have gotten a new one. It's not my fault I didn't get a warranty. We are seniors. Thank you
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