McDonalds
Service

I visited your mcdonalds store in the North Side of Red Deer on Friday the 07th Nov 2008 at around 5.30pm and experienced the following:

I went through drive thru and ordered: machicken combo (large Fries), southwest crispy burger and snack wrap with two pkts of mayo. The attendent told me the price of 14.46. I went to payment window and handed the cashier a sum of 25.56 and she returned me a change of 1.10. When i queried that the change is wrong the cashier called in a supervisor. The supervisor told me that i should park my vehicle in front and they will recount the cash register and would refund me my money, so i asked them what if the till is short before i arrived there so the supervisor told that i should park in front and let him do his duty. so i drove forward picked up my food and parked. Than a girl comes out to my car window telling me that the cash register was only over 5.42, so i argued and it came up that she agreed that if i return the meal they will refund my 25.56. so she took the meal and this supervisor came out with 25.00 cash refund. the name of the supervisor was donald (was told upon asking).

Concern

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Is this the tpye of service this outlet provides.

I am a manager at one of the leading fast food company, we dont deal like they did in this situation.

What is the point in recounting the till and refunding 5.42 instead of 10.00 and when not agreed take the meal and refund 25.oo. What kind of management you guys have, and also please tell your management staff to talk nicely not in a rude way, they are there because we buy food, if we dont buy they stay home.

Also why your staff at north dont wear name tags, i think it is a requirement that attendents should wear name tags.

Also send your staff to some accounting and mathematics classes so that they understand simple accounting and maths, shame on the outlet.

Calculate the time and cost they have wasted in serving me

5mins at the window

5 to 10 mins recounting till

5 mins argument of not accepting a refund of 5.42

5 mins going back inside and than giving me a refund of 25.00

your management staff at this outlet seem to be fools dont know what they are doing.

I am a fan of mcdonalds but situations like these would make me change my taste, but pls forward me a clarification on this matter on my email stating who was at fault and what have you guys done with the staffs who did this to me.