Direct Energy Service
Did not sign up for this service but am charged for it

I phoned their 1-800 number and she did not want to help me and hung up.

I sent three emails and received no response.

I mailed a letter to their head office and still no response.

I never signed up with Direct Energy and also did not realize this until I received the December bill for over $300 and I was only living in the house for half the month as my bill is paid automatically. This has been going on since 2007 without my authorization and knowledge.

I want them to tell me why they think I want their service?