I brought my table saw at the Winnipeg Sales and Service for service nine weeks ago. I'm trying to find out the approximate wait time and estimated repair costs but seem to be hitting a brick wall at every attempt to try and get that. Since there is NO PHONE number available for customers to the Winnipeg Sears Service department I initially called the 1-800# and spoke to an individual from out of country and possibly out of continent. I've since gone in person to the Sales and Service office on three different occasions to try and get that information. They always tell me "someone from Sears in Regina, Canada will call you within two hours". I'm still waiting for the phone call. During my last visit to the service center I requested to speak to the manager; they told me that was not possible! I then requested the manager's business card and was told she didn't have one! I asked for the manager's name but that was also refused. I left the office with no answers to my two questions and a refusal to have someone from management guide the consumer as to what steps to take next. I just feel like I'm being stepped on with nobody to turn to for help.
0 comments