Our sales rep from the Yellow Pages Group, gave us one year free of online advertising due to lack of good service. My husband signed the one year agreement. We were not charged anything and it was business as usual. This year, for 2009, our half page ad came out in the Yellow Pages. Upon receipt of our first invoice, I noticed it was about 200.00 more then it should have been. I called the main office for the Yellow Pages - no return phone call. I made a second phone call and another message was left a few weeks later. Almost 1 month later, I finally got upset and demanded someone deal with my issue. The rep on the phone said my husband signed the contract for the online advertising. After arguing with him and telling him my husband DID NOT sign anything, I faxed him everything I or my husband had ever signed. Turns out, our Kamloops sales rep, changed the date on the original agreement that was given to us for free. Sure, she had my husbands signature, but she had changed the date and amount payable each month. Now, the Yellow Pages has offered to refund us the money we have paid extra for the online ad we did not want. They have offered no formal apology or compensation at all. No phone call, no letter, no visit from another sales rep... nothing but a generic email asking us to please sign a release and for us to not sue. I am not signing anything and I am extremely bothered by this entire ordeal. How many other companies have been conned and scammed???
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