To whom it may concern, I am contacting you with regards to the poor and careless service recieved by your staff when dealing with my lost luggage. On the first of September I arrived at Montreal only to find my luggage did not arrive. Upon enquiring with the baggage office at the airport I was ...
The day from h**l started when we checked in for our 10:45am flight at 8am, even though the flight was already delayed the agent checking us in didn't tell us when we checked in. There were very few people at the gate but just though maybe the flight wasn't full, when we got up at 10am to go to the ...
Air Canada sold me a ticket for myself and my dog to fly and when I tried to board the plane the next day, I was informed I couldn't bring my dog because of a ban. The ticket clearly stated there was an animal for cargo and that I had paid for it. They refunded my money but it put me in a difficult ...
In February 2009 I booked return travel with Air Canada from Kamloops to Sydney Australia. Air Canada continues to have a fuel surcharge on international flights. Since booking and paying for my ticket the fuel surcharge has been reduced on the Sydney flight. I contacted Air Canada to discuss a ...
BEWARE!!! Never book a flight with Air Canada - they have fine print which allows them the right to inconvenience you by cancelling the flight that you have confirmation for and paid for many months in advance. And they have the audacity to tell you that you agreed to this even though you have ...
We were served a meal and a snack on AC 865 from London to Montreal on April 5, 2011. When we arrived at Montreal, both my wife and I felt ill, and had serious stomach cramps all night. We suspect that the hot meal or the snack (a wrap) were the culprit. We urge other passangers on that flight, who ...