I purchased a Serta pillowtop mattress in Februaury 2010. It was priced at 2000.$ and was on sale at 50% off. I now know why!
Six months later I already started to notice a body impression at the centre of the mattress. I thought I was imagining things a and asked several people to see if they felt it too.They all did. As the months wore on it got worse and I decided to call The Brick to let them know.
I was told that there had to be at least 1 1/2 inch depression for them to be able to do anything about it. With the pillowtop you cannot even see the bodyprint. But you can feel it . You just simply roll to the center. I was treated like dirt by one of their customer service people...when I told them that their anwser did not satisfy me, she told me that " I would have to get my satisfation elsewhere". I just could not believe this!!! I spoke to a manager there and am still waiting to hear from then. I will then take this to their head office and then to the local Consumer Protection agency and even to Serta's head office if I have to...am surely not letting this go.
Word of advice...NEVER BUY ANYTHING AT THE BRICK! and I believe that many others will do the same with all the complaints I see here..