Thought I was dealing with Google but obviously wasn't. Initially I had a $3.24 charge which I was aware of but then 8 days later a second charge was applied to my credit card for $87.23. I was called by this company 2 days after the initial sign up for the information and I told her after reading it I wasn't interested so please remove me from the program. To me that was cancellation however of course it wasn't.
Today when I called them they told me they couldn't refund me now but I would have to call and speak with billing. But the billing system of course was having technical difficulties and they couldn't give me a number for them I would have to call back tomorrow. I did get an email cancellation from them this time which my credit card company will accept if they try and put through anymore payments. However I think I will ask the credit card company to issue me a new card so they can't even try.
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This is my response to the cancellation they sent today.
&-Original Message&--
From: Pacific WebWorks
PLEASE DO NOT REPLY TO THIS MESSAGE
Thank you for your information request. You are a valued customer and your request will be answered within the next 24 hours. Please remember that billing questions, including cancelations are not accepted through email. For billing questions including cancelations you must contact Customer Service at 1-800-497-4988 on Monday through Friday from 7:00 AM – 6:00 PM Pacific Standard Time.
We appreciate your business and look forward to helping you with your questions.
Date: Wed, 2 Sep 2009 14:33:14
To:
Subject: Valued Customer; Re: Re: Email cancel response
Thank you for this however I cancelled this order on Aug 20th not today. I would appreciate a call from your billing dept to ensure the charge is removed from my credit card.
Thank you
Paula Cooke
Sent on the TELUS Mobility network with BlackBerry
&--Original Message&--
From: Billing Support
Date: Wed, 2 Sep 2009 14:26:24
To:
Subject: Email cancel response
Hello Paula Cooke,
Your Start Up Kit using Google account has been closed effective: Wed Sep 2 08:26:24 2009.
This includes all services related to this account.
Your cancellation confirmation number is: 1245525
Please feel free to contact us should you require any further assistance. Please include a copy of this Email for reference.
Thank You,
Billing Support
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