We purchased a GE portable dishwasher from Sears in Dartmouth in Feb 2011 and it flooded the kitchen after about three uses. After waiting two weeks for a tech, we were given the most outrageous reasons including using too much detergent, too much rinse agent, rinsing the dishes off before loading, NOT rinsing the dishes before loading.
Since then, we've had four calls and three different techs, none of whom know what's wrong and they don't care. I'm told that Sears has fired a lot of mid managers and service reps so its no wonder service is poor and slow.
We are now awaiting a visit from a tech who has to confirm that the unit is beyond repair before Sears will replace it. That means we've been without the machine for two months waiting for servicemen. I'll have to get the flooring people in to see if the flooding episodes have damaged the sub-floor.
The last call lasted 24 minutes while I was continually asking if I minded waiting. I suspect the call taker was talking to other customers during those intervals.
Do not buy anything from Sear that has moving parts - my ride on mower need a new battery after about 5 hours of use!
0 comments