I was a happy Rogers customer for about ten years until tonight. In fact, I've always referred Rogers to my friends and clients. Not anymore. Today, I found out that by upgrading a phone in a family plan, Rogers extends the new three year contract to all phones in the plan, even if some phones were purchased many years ago!
In Dec 2010 I upgraded three phones in my family plan, with the assumption that I am purchasing a new three years contract for those three phones. Rogers never communicated to me that I am renewing the contract for the fourth phone, even if no changes whatsoever were being made to that phone line!
Now I am trying to cancel or suspend the old phone (as the family member will not be using it for at least six months). Rogers says tough luck, this phone is on a new contract until December 2013, and any deactivation costs $400. I have never signed up for this, this is clearly a breach of contract and I am proceeding with a class action lawsuit against Rogers.
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