When Premier Fitness first opened on Bunting Road, back in 2005, Me and my common-law partner at the time, signed up for a membership. The Manager at the time, Scott, convinced me to sign up for Personal Training as well as boxing lessons (the boxing ring was not open yet, the only part of the gym that was open was Mademoiselle side). I told Scott that I didnt want the boxing to start until the boxing studio opened. Scott assured me it would be open within a month, it wasnt. I returned to the gym about a couple weeks later, and said I wanted to cancel my boxing membership, as well as the personal training sessions. The person I spoke to said ok, but apparently did nothing. I then switched my membership to the Scott Street Mademoiselle because they had daycare available (and it was women only, which was what I wanted).
I eventually forgot about the Boxing and Training sessions because I had assumed they were taken care of. When I eventually switched my membership back to Bunting, because they had finally finished construction and Mademoiselle was now womens only and they had daycare available, it was brought to my attention that I still had a balance owing for the previously mentioned items. I spoke to the Manager, Jeff, and he said there was basically nothing he could do, but he would speak to the owner and see if they could do anything for me. I then had to cancel my membership because I was a full time student and I was not able to afford the monthly payments, and now they are sending me to a collections agency.
I do not want this to affect my credit. I have just finished school and started on in my career, and I am looking forward to a future career in real estate. I know Premier has a reputation of swindling money out of people, and I really dont want to fall victim to them. I am a single Mom and I cannot afford to pay them the $500 they want, nor do I think I should have to. I did not use the service, therefore, I dont think they have any right demanding the money from me. Although, after reviewing the contract for the personal training, the fine print does say that once the contract is in place, you are pretty much stuck with it regardless and the services have to be used within 1 year. Im ok with that, what I am not ok with, is the fact that I was told it was taken care of.
I know this is not the first incident of Premier fitness riping someone off. I shouldn't be punished for their staff members lack of training. Had they told me I was not able to cancel them at the time, I would have used the service!
Saint Catharines, Ontario