I got a phone call on my company cell phone saying that I was guranted a government grant of 5, 500. I had to pay a fee of $349.00 to start my papper work. I gave my bank information and they took the money out 1 week early then they were surposed to. She gave my a grant ID number and a customer service number. After a couple of weeks I called customer service ask were my packet was and they told me it takes 21 to 28 working days. March 31 was my 28th day. I've been calling them everyday and they tell me that they re-ship out a new packet twice. I'm still waiting. Since then I was able to talk to a supervisor (Chris Kenndy) He told that they did re-ship out my packet and if I hadn't seen it in two weeks to give him a call back. Well I called him telling him I hadn't seen it and that I wanted a refund told me that refunds are done after I recive my packet. I told him how can I start a refund if I never get my packet. It's been 3weeks after he told me that he will refund my account and now he saying that the company (Global Processing) is the one that took my money out of my account and they are the one's that have to put it back in. Well Global told me that they don't handle CSM accounts anymore. So I called Chris Kennedy back telling him about what Global had said and he said that he will pass my information to his Legal and refund department. I call them every day trying to bug them about getting my money back. I wish there was more I could do. There customer service people don't help either. I have contacted my Attonery General and other agencies about this company and they can't really help me.
Daryle
Kent, Washington
U.S.A.
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