I am a regular customer at the Tim Horton's franchise in the West Edmonton Mall location. There were a few times where I fell short on change, "Twice to be precise". When I was short, the cashier was sympathetic to my embarrassment. I thought this was really good service. "In fact I would have taken it so far as to recommend the branch to several of my friends, that the people working there are great." A few days later, I went in to buy my usually extra large, with 2 cream and 3 sugar. When I noticed that my embarrassment obviously circulated amongst the employees. I was immediately branded a dead beat, broke bum. Though I paid in full, I was given poor service. I wasn't greeted with a smile and warm face as I usually was. Instead, I was given disrespectful service, and hastily rushed out. I would have said fast service, had my thank you, and quote, not been ignored, as well as the managers offensive glare (Broke-Loser). I felt everyone standing behind me, noticed, and immediately gave me the same title. Tim Horton's left me feeling, like stain on the nicely polished shoes of society. As a college student taking business administration, I submitted a revue to the head office, and posted my complaint, for the world to see. I would have stopped buying from the store, without even giving them the satisfaction of a bad revue, had their product not been a favorite of mine. There's no problem with the product... There's a Problem with the place (Distributor). If improvements are not made..." I hear Star Bucks has really good coffee, and I'm sure my children will enjoy it, when their of age, to drink coffee."
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