I AM DISGUSTED WITH HOW MY POSSESSIONS WERE HANDLED ON PICKUP AND DELIVERY BY CAPITAL MOVING. I MOVED FROM VANCOUVER BC TO CALGARY AB. MANY ITEMS WERE NOT PROTECTED WITH BLANKETS OR BLANKETS WERE VERY DIRTYAND WET AND THE PICKUP MOVERS ARRIVED 2 HOURS EARLY AND TOOK SOME ITEMS BEFORE THEY WERE PROPERLY WRAPPED. I WAS TOLD IF I DID NOT LET THEM COME EARLY THEY WOULD HAVE NO ROOM FOR MY ITEMS ON TRUCK. MOVER IN CHARGE WAS VERY RUDE AND TRIED TO INTIMIDATE ME AND SIGN INVENTORY DOCUMENT BEFORE I READ IT AND HE ADDED ON MANY EXTRA CHARGES MORE THAN I WAS QUOTED IN EMAIL AND ON PHONE. I NOTICED AFTER HE MARKED ALL ITEMS AS SCRATCHED EVEN ITEMS THAT WERE NEW AND EVEN A RUG! HOW CAN A RUG BE SCRATCHED?
MY TV WAS LIKE NEW AND HAD NO PROBLEMS WHEN PICKED UP, IT WAS PACKED IN ORIGINAL TV NEW SAFE BOX AND WHEN DELIVERED BOX WAS DENTED, RIPPED AND BOTTOM WAS SOAKING WET. WHEN TURNED ON TV NOW SHUTS OFF BY ITSELF AFTER ON FOR A SHORT TIME. TECHNICIAN STATES TO REPAIR COULD BE ATLEAST MORE THAN HALF THE COST OF TV.
DELIVERY WAS VERY UNPROFESSIONAL AS WELL. MY ITEMS WERE LEFT ON OPEN TRUCK FOR OVER 20 MINUTES WHILE SNOWING OUTSIDE, BLOCKING ROAD TRAFFIC WHILE DRIVER HAD TO CONFIRM ON A SUNDAY MY COST AS IT WAS ONCE AGAIN WRONG ON HIS SHEETS. HIS MOVER ASKED TO USE OUR LOWER LEVEL WASHROOM RIGHT AWAY AND PROCEEDED TO ASK SEVERAL TIMES DURING 2 1/2 HOUR APPROX. DELIVERY TIME. ONCE MOVERS LEFT AND I WENT DOWN TO START LOOKING THROUGH BOXES WE NOTICED WALL, BATHROOM SINK AND LIGHT SWITCH WERE COVERED IN DIRT/MUD FROM MOVER. MY BABIES LARGE STANDUP SWING WAS LEFT SQUISHED UNDER HEAVY BOXES/BINS.
OVERALL I AM NOT SURE WHAT I PAID OVER $2000 FOR? I AM NOW LEFT CLEANING NEW/LIKE NEW ITEMS THAT ARE NOW COVERED IN DIRT/MUD AND AN EXPENSIVE TV THAT MAY BE GARBAGE FAIRLY SOON FROM IMPROPER CARE IN THE MOVE. SOME OF MY END TABLES WERE EVEN DISASSEMBLED BY SOMEONE ELSE IN MOVE AND NOW ONE IS MISSING 2 LEGS.
I FILED A DAMAGE CLAIM TO NOW RECEIVE A DECISION STATING I AM NOT ENTITLED TO COMPENSATION EVEN THOUGH I EVEN PURCHASED EXTRA INSURANCE. BEWARE OF USING THIS COMPANY THEY HIDE BEHIND FINE PRINT OF CONTRACT TO BURN YOU! THEY DON'T CARE ABOUT CUSTOMERS BELONGINGS OR FAIR COMPENSATION!
L
Calgary, Alberta
Canada
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