I've been working at TSI for 4 years and let me say it's coming to an end. As far as TSRing goes, I never had the problems that others had on this site. The problem starts in the closing room.
Back a few years ago, it was NOT legit. The payments were 12 payments of 66.65. Most customers were told it was 1 payment of 66.65 or thought it was 6.65 due to fast talking. We had any magazine you wanted even though we didn't, and everyone was happy throwing shit to the wall and seeing what would stick.
"How many 70's, 80's or 90's can we get? " yells our sketchy owners and managers. What is 70's, 80's and 90's... how many people we can take 66.65 for in one day, or now it's 16 payments of 62.40. So 70 is the goal. Anything over is more money for our a$$ kissing manager. Braiden Harvey, our owner, thinks he's Donald Trump, when Mr. Trump makes an honest living. But don't worry Braiden, you'll beat him to the head rug. Brent Harvey, well your cool. You don't seem all about money, just your girlfriend Pam (secretary).
In 4 years I've been there we've gone from "TSI", to "IMA", and now it's "UMA". It was the "All Cash 50'000 Sweepstakes", "Dream Come True Sweepstakes" and now it's "Dream of a Lifetime Sweepstakes" yeah good luck in your lifetime trying to restablish your credit.
We work like dogs and put up with shit to sell a service where we have everything against us. Nobody likes to be harrassed to buy something. How many times have you told a sales person in a store "just looking, thanks" and you can't even look. You just give us your credit card number and wait for some package in 3-5 days. No telephone #, E-mail, or web site cause well you would NOT take it. Hell, they can't even give US the full list to sell the magazines YOU would want. Take these for now and change them later, we have what you want on the list... probably NOT!
There is no compasion for customers in there financial situations, 3 kids, single mother, works 2 jobs to support her family, and we get in sh*t for trying to give her the best and lowest payment plan to fit her budget. Now if I'm not mistaken, our goal is to make the customer happy and want to stay paying for the service. But when you harrass someone into paying 62.40, 16x's in their type of situation you going nowhere. We probably didn't have the magazines you wanted anyway, and now they feel pressured because you have their credit card.
Oh yeah by the way, everyone in that office can see your credit card... hell, we used to write them down on paper before. We have a Code of Ethics at work but you wouldn't know it exisits unless you look for it. It was never read to us, nor did we sign anything. WHY??? one of the codes is "treat customers as you would like to be treated" and "the customer has a right to confidentiality" when we tell them their information is seen as X's like an ATM machine. Up until a year or so ago, all owners and managers saw was LIES=$$$$$.
Today, we work off computers and digitally record all of our calls. It has gotten somewhat legit, so in return when we don't get those 70's, we are treated like garbage. Nobody wants the service to start with anymore because we can't lie or con you. You will know the payments now, but who knows what's in the "actual" list. Most people cancel when they hear the payments first before you get their credit card, so as you know that's why there is no web site... we would have no hits.
I always love to see a manager not make money because they and tell us it's easy, but of course they have to say that, and when your working hard and not getting it "done" as they say, they mock you saying things like a new person can close nore than you. Great motivator guys and they want us to make them money. SUCK IT!!! I make enough money to be fine so my goal is to not make any for you. "Treat people the way you want to be treated" is our code of ethic, but if they can't imply that on their own employees, good luck to someone who they don't know on the phone.
As far as Matt Aquin goes, he tells more lies than Bill Clinton. Matt just looks for approval from anyone he can get and of course TSI is his only home. He actually comes there and walks the halls on the shift he dosen't work waiting for someone to talk to. Enough a$$ kissing though and Matt made it to manager. Truth is, he was annoying in the closer room an now Braiden can give him more shit now cause that's who Matt answers to.
It's just to bad some of us see the truth about the company, while others have lied so much (Braiden, Brent and managers) that they actually believe SH*T they preach! WAKE UP!!!
Thanks and I shall rerturn next month for MY TSI Newsletter.
Logan
Winnipeg, Manitoba
Canada
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