First I would like to start off with saying we have purchased tens of thousands from Teppermans and we had planned to keep on purchasing from Teppermans until this past Monday.
We are a 64 year old couple that purchased a 46" LCD from Teppermans back in 2007. The $3400 television was purchased for a movie room in our basement for entertainment for when our children and grand children would come for a visit. The television broke about a month ago. I am not able to communicate verbially due to medical issues so I contacted my son to have him bring the televison into Teppermans to get some help. After being tossed around from person to person they finally sent my son to the sales manager. My son explained to him that the televison was only used for 15 or 20 movies for a total of 40 hours max usage on the unit. The sales manager basically told him in his own words to get lost and contact the manufacturer. My son when to the Warncliffe Teppermans in London with my wife that has recently had a knee replacement and is in no was able to carry a television. They were quite rude with the whole process even to the point of making an issue of helping my son carry the television back to our vehicle.
We understand that the television is past the 1 year warranty but there is no need for being rude to your customers. Teppermans should stand behind their products instead of turning away their loyal customers of many years. I have a brother that has purchased a plasma from costco and it did break 7 or 8 months after the warranty expired. Costco made good with the issue and was very friendly with him. He is still a loyal customer of Costco. I have heard of serveral similar issues with expired warranties with Walmart, Sams club, Zellers. Good on these businesses for your above and beyond service.
My point is Teppermans was rude and nasty to one of its loyal customers and has done nothing to make good on what was obviously a defective product. Should you buy from Teppermans or should you goto one of the above businesses that will make good on the products they are selling? I sure know what I will do, I suggest you do the same!