In October, 2008, I phoned ProGas & Heating (who has previously serviced our furnace) to deal with a problem. The technician explained that our furnace was not worth fixing. After discussion with Ed Lowe, I decided to buy a new furnace as well as hot water tank from ProGas & Heating.
A ProGas Representative came to our house on Oct. 10 and I signed a contract for installation of a new furnace and hot water tank and paid a deposit of $2200.00 to ProGas & Heating. Ed Lowe explained that this installation would take place in 2 to 3 weeks.
When I had not heard from Ed Lowe after this time frame, I contacted him. He had an excuse and provided another date for installation. I always had to contact Ed to confirm dates and he always had a different excuse for why the installation did not happen.
Finally, in January 2009, I said that if he couldn't have the items requested installed that I would pick them up myself and make other arrangements for installation. He had an excuse for that. He became increasingly rude and intimidating. In February, he stated that if he did not get the installation done by February 6, 2009 that he would return my deposit. The installation was not completed and the deposit was not returned.
I contacted him again and Ed said that he needed a letter stating that I was terminating the contract and he would then return the deposit after 10 business days.
I sent the letter by registered mail, and 10 business days upon receipt, my deposit had not been returned. When I contacted Ed, he said that he didn't have the money to return the deposit.
I have since learned that many other people are waiting in line to have money returned to them. Ed Lowe has scammed too many consumers for too long. I encourage other scammed consumers to do what they can to put a stop to Ed Lowe's scam.
Contact Business Practices and Consumer Protection Authority, Better Business Authority, Small Claims Court and Surrey RCMP Fraud Division.
Langley, British Columbia