The biggest problem in business today is, reacting after the fact …but remember by then the customer is already lost! Having this information before the fact will allow you to be proactive and deal with the issues before they cost you sales and profits. It will also provide you with the data to take to your staff meetings, allowing you and your team to look at ways to improve the areas of concern. The information we provide will be coming from an unbiased source …from the perspective of the customer. A majority of businesses feel there is always room for improvement. If you feel the same way, that the customer is the most important aspect of your business, then you need to be assured there is nothing more you can do to improve your Customer Satisfaction Index (CSI). If you spend 1% to 3% of your budget on advertising, you are investing thousands of dollars a year simply to get the customer through your door. Is your staff making the most of your investment or are they, unintentionally, wasting that investment through poor customer service? If it is the latter, you will risk losing not only that customer forever, but his/her endorsement to his/her friends about where to take their business. Does it not make good business sense to improve any areas of deficiency before they cost you Profits? The things you need to know if your customers were asked are
spot check services is Regina-based company (Saskatchewan, Canada) with a phone number 3069242922. Our data show that the company is located at the address: 1540 Albert St. The company has a web site: www.spotcheckservices.com.
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