Call/Contact Centre Solutions A call or contact centre provides an environment for an organization to conduct large scale inbound and outbound correspondence with their client base, which is a strategically important part of many organizations. This communications channel is critical to keeping a finger on the pulse of your customer in ways that is unique to the business. They also play a role in controlling costs to contact the customer, develop relationships and build a value proposition/statement with your customer. Business Benefits: - - - - - - - Industry Trends: - - - - - - - - Plan Technology Offerings: Audit: Assessment of enterprise call/contact centre environment in relation to business requirements, automation, performance, utilization, inventory, security and future services. Plan Technology will work with the enterprise executive team and IT specialists to develop a strategic evaluation concerning cost and reasoning of an IP Call Centre (IPCC) solution. Optimize: Based on the results of the auditing and discussions, recommendations to evolve the call centre environment will be developed. This optimization will provide recommendations in technology, automation, hardware, software, security, policies and configuration requirements to best meet the existing and future call centre requirements for the business. Design/Architect: An in depth strategic call centre architecture will be created to reflect the business requirements and meet the future demands of the environment. The design will utilize existing equipment where possible, with recommendations for upgrades, migration paths, automation, security, business continuity and industry compliance. Deployment: The Plan Technology technical resources will work on-site with the IT staff to implement and integrate the overall solution, including a smooth transition plan, knowledge transfer and training. Project Management: Management of the overall project, focused on planning, resource management and risk mitigation. The project management team will work with the enterprise teams to ensure that all project criteria are met to minimize the overall impact to the business operations. Click here for a one page snapshot
Plan Technology is North York-based company (Ontario, Canada) with a phone number 9056242114. Our data show that the company is located at the address: 27 Vanley Cres. The company has a web site: www.plan-tech.ca.
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