A highly creative owner of a manufacturing company was constantly developing new ideas and products "” which should be considered a good thing. However, because there were not any processes in place to connect this creative production with the rest of the team in areas of the company such as: sales, design, purchasing, inventory, production and shipping, major issues had started to appear and were threatening the company s viability. Production problems were occurring because of poor scheduling and planning; product design and quality were suffering due to lack of communication between design and production as well as the sales department, who were more in tune with client requirements. Purchasing was not being provided with the correct information and last minute fixes were often required before shipping, causing costs to spiral and profitability to plummet. And most important, customer dissatisfaction was becoming more apparent as unrealistic delivery dates were promised "” and then missed. The owner "” who quite rightly "” wanted to focus on innovative new ideas for the company was increasingly frustrated that he needed to be involved in every department, the problems of which were distracting him from his main area of interest and expertise. To solve this company s problems, PACE s team created and implemented a process with department heads and established a tracking and communication system. A General Manager position was created to manage overall operations on a day-to-day basis, freeing the owner to focus on development and client relations. As a result, frustration levels were down and profitability was up; staff was once again happy and there was no longer the risk of losing key people. Quality was improved and the company s reputation restored. Production was up since work was only being done once and client relationships were stronger. The owner was finally free to plan the future and create new revenue opportunities and there was a plan in place to grow profit by 25% over 12 months. Sweat Equity...Is Your Business Trying To Tell You Something?
PACE Advisory is Belleville-based company (Ontario, Canada) with a phone number 6139717777. Our data show that the company is located at the address: 30 South Front St Ste 303. The company has a web site: www.paceadvisory.com.
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