Question: Do you have a minimum order amount? Answer: Our minimum order is $100, not including taxes and shipping charges. If there are items that are out of stock on your order, they will not be included in that amount. We will call you so that you can add more to your order. Question: How long will it take before I receive my order? Answer: Under normal work volume, orders will be shipped within 72 working hours after the receipt of confirmed order via postal service or other carrier (whichever is more economical and feasible). We are not responsible for any delays due to the carrier or delivery company. Question: What is your refund policy? Answer: Any claims for shortage or damaged goods must be made within 7 working days upon the receipt of the shipment. We will accept returns, exchanges or refunds on sold merchandise due to material or manufacture defects, but not due to mis-use of the product. A prior notice must be given to our office on all returns. We will not accept any unauthorized return. Question: How do I pay for my order? Answer: All orders will be shipped as C.O.D., Credit term of Net-30 days (applies to credit approved accounts only), Visa, or MasterCard. For your convenience, we have added the method of using credit cards to save you the C.O.D. service charges. Question: How do I know how much it will cost for the shipping? Answer: We base shipping charges on the amount of boxes needed for your order, their weight and the location of your store. Question: If something is broken and I have to return it to you, am I supposed to pay for the shipping? Answer: A prior notice must be given to our office on all returns. We will not accept any unauthorized return. We will refund freight charges based on the postal rate chart only. We will not accept C.O.D. on any returns. Question: Is there a way that I can get free shipping if I purchase a certain amount? Answer: As a bonus we will pay the freight charges on sales with a net invoice value over $600. This excludes the C.O.D. charges, GST and any products that are on the order but are not available. We reserve the right to limit the offer of this bonus reward to our customers. Question: Can I postdate a C.O.D cheque? Answer: When paying for an order through C.O.D. we will not accept post-dated cheques. Question: Can I request a certain color for the cat furniture? Answer: For the Fun Fur material cat furniture you have the option of four colors: Carmel, Brown, Emerald and Navy. For all of our carpet material cat furniture you cannot specify the color you d like, but most of the colors are neutral to suit the furniture in your home. Question: How can I start receiving sales flyers from you? Answer: On our homepage (www.asapet.com) there is a link on the bottom-left corner where you can join our newsletter. Simply enter your email address and we will start sending you sales flyers. If you do not have an email address you can also contact us by phone and leave us your fax number. Question: How can I open an account with you? Answer: To open an account with us, we will require a faxed or emailed copy of your business license, as well as a vendors permit or sales tax ID number.
ASA Pet Supplies Inc. is North York-based company (Ontario, Canada) with a phone number 4166151610. Our data show that the company is located at the address: 38 Carnforth Rd. The company has a web site: www.asapet.com.
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