Return to Help Index Online Ordering Process 1. Select a product category from the side bar, or enter either a product name or product number in the search field at the top left side of the website pages and then click "Search." 2. From the list of product categories, which are displayed under the Store heading, click on the product categories that you are interested in viewing. 3. You will now be able to view all products and corresponding product photos with a product description. Click on any product photo to enlarge photo and view detailed product information. 4. If you wish to order a product, enter the desired quantity in the box to the left of the product number. Scroll down to Add to Cart. Click on add to cart. The same product page will be displayed with Red text stating the product has been added to your cart. You may continue shopping or check out by clicking the latter text that is positioned directly below the red text, (confirmation of the item you ordered). 5. If you wish to order another product, repeat steps #1-4 above. Just click on the text continued shopping. 6. The next screen will be the Check out Page. You will be able to view your order and enter bill to and ship to, and order information. You will be asked to enter personal information required to process you order. 7. Click "Place Order" to begin processing your order or you may choose to continue shopping and check out later. 8. If you choose to Place order, you will then have a page displaying confirmation of your order. Any special coupons that did not validate at check out, will validate here, and your order will be recalculated and confirmed. 9. Please be sure to include your phone number so that we may contact you if there are questions regarding your order. Note: All items and prices are subject to verification during processing. You will be contacted prior to the final completion of your order if a situation requires attention. In The Swim is not responsible for inadvertent misprints or errors. Return to Help Index Return to Ordering Help Customer Comments Please write any special requests or questions you have regarding your order in the “Customer Comments” field of the checkout page. All comments are manually reviewed prior to placing your order, and a representative can contact you to answer your questions. Return to Help Index Return to Ordering Help Are All Products In The Catalog Found On The Website? Yes. If you would like to use your catalog as a reference when placing your order, choose the Order by Item Number feature in the side navigation bar to quickly add items to your shopping cart without having to browse the site for them. There is a bigger selection of products on the website than there is in the printed catalog. The website features our full line of products year-round, as well as a Clearance section with discontinued and “scratched & dented” merchandise. Dr. Pool s Treasure Chest is an “internet-only” category for products that you won’t find in our printed catalog. Return to Help Index Return to Ordering Help Can I Order Products From Your Website Or Catalog Over The Phone? Of course! Just call, 24 hours a day: Note: “Internet Only” prices apply only to orders processed online. Return to Help Index Return to Ordering Help Can I Fax Or Mail In My Order? Of Course! You can print out your completed “Checkout” page and fax To: 1-800-766-5329. A valid credit card number is required for faxed orders. Mail orders to: In The Swim, 320 Industrial Drive, West Chicago, IL 60185 Attn: WEB. Please either include a check for payment or a valid credit card number and your signature. Return to Help Index Return to Ordering Help How Do I Request A FREE Copy Of Your Catalog? To receive a FREE catalog Click Here to provided your mailing information. Return to Help Index Return to Ordering Help How Do I Get Coupons (Bucks)? Coupons (Chlorine Bucks, Pool Bucks and Winter Bucks) are earned by purchasing specific products throughout the website and the catalog. Products that feature “Bucks” promotions are noted on the website and in the catalog. These products change seasonally, so be sure to check back frequently! Return to Help Index Return to Ordering Help How Do I Use Coupons (Bucks) On The Site? Coupons can be redeemed by entering the “claim code” located on the front of your coupon into the “claim code” field in step #3 of the checkout page of the website. Click “UPDATE” and your discount will be deducted from your order. Please note, claim codes can only be used once and are invalid after one use. Return to Help Index Return to Ordering Help How Do I Get Discount Offers Via Email? If you are not already receiving email specials from In The Swim, Sign Up Now! You will receive special discounts and offers exclusively for our internet customers. Return to Help Index Return to Ordering Help Return to Help Index About Us In The Swim was founded in 1982 by a husband and wife team. Shipping chlorine from the back of their garage and taking orders on their front porch, they began to have a vision that this could be something big. As the quantities of their orders increased, so did the loyalty of their customers. Before long, In The Swim relocated to a larger facility and hired their first employees to answer the phone. As In The Swim’s customers grew in number, so did the product selection. The one constant factor of In The Swim’s growth has been maintaining the highest level of customer satisfaction through its dedication to quality products at the best possible prices and its commitment to the highest level of customer service. Return to Help Index Return to Contact Us Email Us Every effort is made to respond to your email questions personally within 48 hours, and in most instances, we will respond even sooner than that. If you would like an immediate answer to your question, please call us at 1-800-288-7946. Return to Help Index Return to Contact Us Call Us In The Swim is open 24 hours a day, 7 days a week for your convenience. Return to Help Index Return to Contact Us Fax Us Return to Help Index Return to Contact Us Write Us Return to Help Index Return to Contact Us Do You Have A Retail Store? Yes! We have a warehouse outlet located in West Chicago, Illinois (located in the western suburbs about 40 miles west of downtown Chicago) as a courtesy to customers in the local area. You can purchase any item sold in our catalog or on our website at the warehouse outlet. Location: 320 Industrial Drive, West Chicago IL 60185 Directions: Route 59 to Route 38 West to Kress North to Downs East to Industrial North to 320. Plenty of free parking! Hours: We are now open Monday - Friday 8:00am - 5:00pm. Please call our store at (630)-876-0040 to check stock, or for a fast & friendly answer to any of your pool or spa needs! Return to Help Index Return to Contact Us How Do I Apply For A Job At In The Swim? We are always seeking dynamic, assertive individuals with the energy and leadership that will continue to make our company a leader in the pool supply industry. If you offer exceptional qualities and have a desire to succeed, you can explore opportunities by sending your resume to (no phone calls please):
Direct Pool Spa Service is Calgary-based company (Alberta, Canada) with a phone number 4032737299. Our data show that the company is located at the address: 1502 Meridian Rd Ne. The company has a web site: www.directpool.com.
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