The following are steps to guide you when you have a complaint: Canadian Western Bank and its subsidiaries (collectively "CWB") are required to adhere to certain standards in dealing with the public. These standards include the area of complaint handling, which is dealt with specifically below. CWB is committed to a high standard of customer service. CWB is proud of its reputation and we encourage you to tell us if you think we have been unsuccessful in dealing with you properly and fairly in any aspect of our business. Our Procedure For Resolving Your Concerns Step 1: Talk to the Branch or Office Where You Do Business CWB encourages customers to raise questions or concerns with the Branch or Office where they do business as soon as they arise. Each Branch or Office is supported by a Vice President who has the decision-making authority to resolve most problems. Step 2: Contact our Corporate Office If your Branch or Office is unable to resolve the problem, you may contact the Bank s Complaint Handling Officer at Corporate Office as follows: Complaint Handling Officer Canadian Western Bank 2300, 10303 Jasper Avenue Edmonton, Alberta T5J 3X6 Telephone: (780) 423-8888 Facsimile: (780) 423-8897 E-Mail: [email protected] Step 3: Contact the Canadian Western Bank (CWB) Ombudsman If your concerns remain unresolved after Steps 1 and 2, you may contact the CWB Ombudsman who is dedicated to provide an impartial and objective review of unresolved concerns. You may contact the CWB Ombudsman as follows: CWB Ombudsman Canadian Western Bank 2300, 10303 Jasper Avenue Edmonton, Alberta T5J 3X6 Toll-free Telephone: 1-888-423-8854 E-Mail: graham.gilbert@cwbank.com Within 5 business days of receiving your inquiry, the CWB Ombudsman will write or call to advise you if and where your concern has been redirected, whether it has been resolved, or in more complex cases, what further steps are being taken and when you can expect a resolution. Step 4: Contact the Ombudsman for Banking Services and Investments (OBSI) If your concern still remains unresolved after contact with the CWB Ombudsman, you may then contact the Ombudsman for Banking Services and Investments (OBSI), an organization independent of the financial services industry. You may contact the OBSI as follows: Ombudsman for Banking Services and Investments (OBSI) PO Box 896 Station Adelaide Toronto, Ontario M5C 2K3 Toll-free Telephone: 1-888-451-4519 Toll-free Fax: 1-888-422-2865 E-Mail: [email protected] Website: www.obsi.ca Financial Consumer Agency of Canada (FCAC) The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions to make sure they comply with federal consumer protection laws. The FCAC also helps educate consumers, and monitors industry codes of conduct and public commitments designed to protect the interests of consumers. At CWB, we comply with numerous consumer laws that protect you in a number of ways. For example, we will provide you with information about our complaint-handling procedures; proper notice of branch closures that affect you; and when you open an account, information about interest rates and fees.
Valiant Trust Company is Calgary-based company (Alberta, Canada) with a phone number 4037818004. Our data show that the company is located at the address: 606 4 St SW. The company has a web site: www.valianttrust.com.
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