Why was I billed $39.95 when I signed up for a free trial? As indicated during the signup process, the 5-Day trial gives you free access to our Premium services for five days. To avoid service interruptions, your trial membership automatically renews as a monthly Premium membership, billed at $39.95 per month, unless cancelled before the trial expires. If cancelled, your Premium trial membership will revert to a Free Regular membership, for which there are no monthly fees. For additional questions or concerns, we welcome you to contact our customer support team. For more information about this charge, click here Where can I find the terms of the free trial? The terms of the five day trial can be read prior to selecting the Free Trial option during the sign-up process. Additionally, you can find these terms on the signup confirmation page and your membership confirmation email . We advise all of our customers to keep copies of these receipts. Lastly, you may read the complete Terms and Conditions of our service at any time for additional details. How can I confirm that my membership is cancelled? After cancelling your membership, a confirmation email is automatically sent to the email address you used to create your account. Since many web-based email providers such as Hotmail, Gmail or Yahoo occasionally mistake confirmation emails as spam or junk, please be sure to check your spam/junk folders in order to ensure that the confirmation email was indeed received. If you still cannot find your membership cancellation confirmation, you may have mistyped your email address when signing up. In this case, please contact us and one of our agents will be able to assist you. Why am I still being charged after I cancelled? If you have received an email confirming the cancellation of your membership but are still being charged, please contact us immediately so that we can closely investigate the matter. If you have cancelled your Premium membership you should not receive any additional monthly charges.
Ireel Inc. is Montreal-based company (Quebec, Canada) with a phone number 514.387.0638. Our data show that the company is located at the address: 9150 boul de l'Acadie 210. The company has a web site: www.ireel.com.
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