Telephone System Optimization Companies are dynamic entities. They grow and shrink, products and services are added and deleted. Your first line of contact with your customers is your telephone system. Even with all the new technologies such as email and web interaction, your most important communication tool is still your telephone. It is often taken for granted and neglected until a crisis developes. A telephone system that is optimized and set-up correctly for your unique company will make you money by keeping your customers comfortable and coming back time and again. A poorly designed telephone system frustrates people. You often don t even know it because your customer just hangs up and calls your competitor. They don t call back and you lose revenue. At TeleMarv Services we are system optimization experts, specializing in Norstar and BCM . We understand how they operate, the features of each version and how to optimize them for your unique operation. If you use an automated attendant and/or call centre like Call Pilot to route calls, we can help design and impliment a user friendly system. We often hear "I hate voicemail", but if implimented correctly and optimized with a friendly script, voice mail systems like Call Pilot can be your greatest voice tool. Moves Additions and Changes (MACs) Within a company employees are added, promoted or replaced. When this happens telpehones need to be moved or added and voice mailboxes need to be created and/or updated. Companies grow and change We specialize in office moves and alterations. From one telephone or phone line to a complete office relocation. We can help you plan the move and provide you with a written estimate of the cost. Training Telephone systems are complex and multi-facetted. Businesses are dynamic and ever changing. As time goes by, employees move, leave or are promoted. At TeleMarv Services we specialize in Norstar and BCM . Employees who understand how to use their telephone as a tool are more productive. We know and understand system features and abilities. We can train your personel on the operation of your telpehone system. The receptionist in most companies is an entry level position. Yet he/she is often given the responsibility of being the telephone "manager". As an entry level position there is often a high turnover/promotion rate. The outgoing person is expected to train the incoming employee. But, if he/she is unaware of how the system works or even worse has bad habits, he/she will train the new receptionist incorrectly. The receptionist is your first point of contact with your customers. A poorly trained receptionist can cause lost customers. We can train your recptionist how to correctly use the features and functions of your Norstar or BCM system. We can train him/her on how to administer the voice mail system to add, remove or modify users. Voice communication is now often lumped into the IT department. IT technicians are trained to administer your data network, not your voice network. We can train your IT personel on how to do simple moves and changes and how to administer the voice mail system to add, remove or modify users.
TeleMarv Services is Kanata-based company (Ontario, Canada) with a phone number 6135921662. Our data show that the company is located at the address: 40 Saddlehorn Cres. The company has a web site: www.telemarv.ca.
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