Our goal since inception has been to provide service that is second-to-none in the industry. When I first launched my Pedorthic practice, I did what almost all Pedorthists do (and what is taught in school) which is to respond with urgency and enthusiasm to all patient concerns. In essence, I suppose it was a "no news is good news" approach. For the first three years of practice I thought I had a wonderful success rate because only 1 in 25 people voiced concern. As people returned for new pairs of orthotics I heard feedback about positive results eliminating knee pain, back pain and even migraine headaches. I wondered how many more patients originally had pain in these areas and what degree of relief they experienced. So, I made a sizable investment and a considerable commitment... First, I invested in custom software to track symptom relief by client. I always start with the detailed prescription and chief complaint, but would proceed to ask about all major weight bearing joints, muscles, tendons and even headache frequency. Then I started a follow-up program involving a telephone interview to discuss the degree of relief of each symptom presented (see Symptom Relief ). This ongoing commitment of resources has provided insightful information and has changed my practice profoundly. I discovered that my approach to crafting orthotics (combining gait mechanic correction with spring-like shock absorption) delivered consistent results... not just with foot pain, but knee, back, neck and shoulder pain as well. In fact, the relief of pain above the foot was so consistent that when the results were less than ideal I brought patients back for a free adjustment and found that in almost all cases, I was able to achieve the desired effect. The Canadian Federal Government and the Ontario Provincial Government were so intrigued by my research and approach to patient wellness that they provided grants to continue the effort. Two major findings have come from this ongoing approach to patient follow-up and symptom relief tracking
Ortho-Care is Kitchener-based company (Ontario, Canada) with a phone number 5198853719. Our data show that the company is located at the address: 285 Frederick St. The company has a web site: www.ortho-care.ca.
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