Direct Energy Home Services
Unprofessional customer service

I have a hot water boiler problem, which the unit does not function and according to direct energy technician the control unit has stopped working. I have been waiting for control unit of this device from last 4 days and every day I am hearing something ridiculous from the managers of Direct Energy in Ontario. Direct Energy has the worst customer service. There is no coordination in their system. One manager is saying something and other something else. They are so irresponsible and unprofessional that cannot fix a boiler issue from last 4 days. Each time talk to them for more than 20 minutes to explain them the situation. They don’t have a note in their system about a ticket, such a annoying services. Never go with Direct Energy as they sucksssss.

Company: Direct Energy Home Services
Country: Canada
Province: Ontario
City: Ajax

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