Direct Energy Enmax
Billing Issus

Received current bill and the electricity charges (via Enmax) have been increased by over 33%

Direct Energy claims that this reflects one years charges of 'estimated charges'. Each and everyone of my bills indicate actual usage. Direct Energy claims that the costomer must contact Enmax to ascertain the actual reason for this increase, Enmax claims that the customer is to contact Direct Energy. One must go through this 3-4 times before anyone from Direct Energy acknowledges the consumer/customer

Direct Energy advises that they have no control over the meter readers at Enmax, and cannot readily explain why my bill is exorbitant. Invoice indicates that 'enmax' did a reading for the past six years, however, Direct Energy claims it is one year. Again, 100% of the invoices for the past six years indicate ACTUAL usage. How is it possible that there is a 'correction' when invoices indicate actual eletricity usage. Jury is still out, have yet to be advised by Direct Energy the reason for this charge. Oct 15 2012

Company: Direct Energy Enmax
Country: Canada
Province: Alberta
City: Calgary

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