Direct Energy
Billing confusion

My husband and I moved 2 years ago to a home that we built. My husband changed our service provider to Direct Energy. We started getting bills for Direct Energy and Direct Energy Regulated. They would give us a bill for $149.00, we would pay it. Next thing I knew we received a bill for over $800.00 for Direct Energy and then another bill for Regulated. We attempted many times to recify this issue but continued to get the "run-around". It has been very frustrated. We received yet another bill from them for over $800.00 in January. We cancelled them as our service provider and resigned with Enmax. We now have a bill of $1200.00 for Enmax and a $800.00 bill for Direct Energy despite making payments to our existing bills. I don't claim to be a highly intelligent person. I am a RN so I feel as though I should be able to 'figure' this out. I am frustrated to tears and each phone call I make ends up confusing me further. I feel (and know) that I am being taken advantage of. My husband and I are going to go broke. Because of our bills through Direct Energy we are unable to pay our others. I am seriously afraid of going bankrupt! Someone help, I don't know what to do. I work three jobs and make decent money&what is the problem?

Company: Direct Energy
Country: Canada
Province: Alberta
City: Red Deer

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