Direct Energy
Don't trust the Service Technician!

Don't trust the Service Technician!

Our wall oven stopped working in May 2010. So we called Direct Energy who charged us C$90 for placing a service call; we had no problems with that.

The Direct Energy service technician looked at the oven and said we needed a new timer but he told us that we would not be able to get it anywhere. So he told us to buy a new oven.

We took his word and bought a new oven from Sears.

Then we hired an electrician to install the new oven and the electrician found out that there was nothing wrong with the old oven, but the fuss for the oven was broken.

So he replaced the fuss and we are still using the old oven.

When we returned the new oven back to Sears, Sears charged us 20% of new oven for restocking fee which cost us $160.

When we sent a request to Direct Energy for reimbursing the restocking fee of $160, Direct Energy refused to do so.

If the Direct Energy service technician did not misdiagnose the problem in the first place and did not tell us to buy a new oven, then we would not have bought the new oven and it would have saved us all this trouble.

Was the Direct Energy service technician that incompetent that he could not figure out that it was a fuss problem?

We are very disappointed with the service provided by Direct Energy

and Direct Energy.

Company: Direct Energy
Country: Canada

  <     >