Direct Energy
Don't trust the Service Technician!

Our furnace stopped working during the night, and it was getting close to 11 degrees Celsius in our house - it was cold and it was getting colder; it was below freezing outside (we are North of Toronto)

So we called Direct Energy who charged us C$135 for placing a service call; we had no problems with that.

The Direct Energy service technician looked at the furnace, and said we need a new gas valve and something else, but recommended a new furnace, because ours was in rough shape. The cost of the parts would of been c$500 and a new furnace c$2700 and up.

3 weeks before Christmas, it was cold and we have two young kids.

My wife and I were contemplating what to do, when a friend called, and we explained our dilemma; she happened to know someone who worked on furnaces - we contacted him for a second opinion, he came over, and replaced the Thermo-couple within 5 minutes; total cost C$13.

He said it was very obvious what was wrong, and we appeared to have been scammed.

Why would Direct Energy - a huge company - to that to us??? Was the Direct Energy service technician that incompetent?

Be warned - we were desperate, our two little boys were very cold, and we were very concerned about our house, we were about to buy a new furnace.By the way, our furnace and although 20 years old is still in reasonable working order and doesn’t need replacing.

Company: Direct Energy
Country: Canada

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