Direct Energy
CHECKING INSTALLING NEW FURNACE

Had a problem with my furnace, smoke coming out of the vents called Direct Energy in Orangeville Ont. The technician came out and immediately started going on about this could cost a few thousand to correct, he installed a new control board and said the furnace needs a cleaning, which I booked a cleaning that afternoon, He did mention that if the cleaning technician (his partner in fraud) finds the smallest problem he will shut the gas off. So, the cleaning technician comes in on friday morning, he wasnt at the furnace more then 5 minutes comes upstairs says I have bad news your heat exchanger is defective turns off the gas and gives me a card for the Direct Energy Salesman (partner #2) he says my carbon dioxide measured 37 ppm. I call an independant heating and cooling technician he comes in Sat morning, the minute I mentioned that my gas was shut off by Direct Energy, he actually named off both technicians that have this scam going. He takes my furnace apart finds nothing wrong at all carbon dioxide measured 0 ppm at all vents in the house turns the gas back on, He takes a camera and shows me the heat exchanger no cracks or anything. The inspection from him costs me $50.00 on a plan that I have from CIBC on my mortgage protection plan. He said that that this team has replaced at least 100 furnaces in Orangeville Caledon Brampton that really did not have to be replaced, The warranty on a Keeprite (builders furnace on new homes) is 20 years on the part, not labour

I am so pissed off canceling plans at Direct Energy first thing in the morning, also I am going to get a supervisor to explain why I need a furnace . disgusting behavior everyone gets a kick back from the installation of a Direct Energy Furnace Beware

Company: Direct Energy
Country: Canada
Province: Ontario
City: Orangeville

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