Sears
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Bought a Kenmore Elite electric stove 2.5 years ago, and we took out the extended warranty on all the appliances we bought at Sears to the tune of $700.00. I received a call from Sears about a recall and they sent out their contractor who does their repairs. This took about 2 weeks. Soon after my timer wouldn't go out so every hour my stove shut down. Again, the repairman came out and replaced the mother board. Once again, a week before Xmas I wanted to clean the oven and couldn't. The door would not lock. Out came the repairman in January 2110., wrong part. Now another two weeks and he arrives with the computer board, nothing happens. The oven is not repairable! Now we have been trying to get resolution with the 1-800 number and this is day 3. Each time a (Supervisor) is not in. We have sold the house and want this oven replaced and so far, they won't give us an answer. The agent says we've gotf two good years out of it what do you expect!! At a cost $1400.00 to us the investment is worth nothing. Customer service is the worst and this is not the first time we have had major problems. We have spent over $10, 000.00 in the last 2 years at Sears and I do mean I will never buy any major item there again

Company: Sears
Country: Canada

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