Sears Canada
Horrible customer service for major appliances

I purchased a new refrigerator from sears.ca. It was delivered, but did not work. After several calls, Sears said they would send out a repairman to look at it. First appointment, waited all day and he never showed up. Second appointment, he confirmed it requires major repairs. He said to ask it to be replaced. I have tried now for 5 days to get it replaced, but Sears just keeps giving me a runaround. They say they'll look into it and will call me back the next day. I have to wait at home for the call (I don't have a cell phone), but they NEVER call back. So, next day I have to repeat the process all over. I am still without a refrigerator, and am no closer to getting it replaced. They don't seem to have any procedure for replacing it, even though their website says they will. Abysmal customer service. They are rude, they don't care, and they just waste your time. I will never again buy anything from Sears.

Company: Sears Canada
Country: Canada
Province: Ontario

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