Sears Canada
Terrible customer service

Sears Canada Major Appliances Delivery is TERRIBLE and the WORST experience I have ever had with any retail establishment (I thought that Sears was a reputable retail establishment).

The Customer Service staff in Belleville, Ontario, are clueless about reasonable customer service/care. After calling them and explaining the nature of the problem - their delivery sub-contractor's truck broke down and cannot honour the imposed 8-hours delivery time frame/window. They promise return telephone calls which they do not/never do. They are there to give lip service (not any action) only to get you off the phone even though when you wait a long time for them to answer the phone, they claim/say that customers' calls and customer business are important to them!!! It obviously is not.

The Bay department store customer service on the other end when needed goes out of their way to make sure that you are a satisfied customer as they want your repeat and lifetime business - something that Sears could not care less about.

Company: Sears Canada
Country: Canada
Province: Ontario

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