The Brick
Sold Washer that breaks

I own a small business and we wash blankets and towels 4-5 times a day. So i went to the Brick and told the sales accociate what i need a washer and Dryer and WHY i needed it. I spent over an hour in the store with him discussing the different options. I chose a set that he said would work great for a business. I paid $2000 for them and an added 5yr Warranty . 4 months in the washer decides to stop working and floods the place. I call the warranty department and they say that we are not covered because we are a business and washers aren't designed to be used 4-5 times a day and that we should have bought a commercial washer. I call the store and ask to speak to Manager and she said that this was correct. I asked why he suggested this and sold us a 5 year warranty, her response was you can get a refund for the 5 yr warranty but i can not do a refund for the washer. SO NOW I'm stuck with a $2000 washer & Dryer that will break down and cost me $200 a month to service. HAD I BEEN informed that this washer was NOT designed for business use I WOULD NOT HAVE SPENT THAT KIND OF MONEY! They say it is not their problem and i should come and buy a commercial washer! GO FUCK YOURSELVES! And TRAIN YOUR STAFF ABOUT WASHERS BEFORE YOU STEAL MONEY FROM SMALL BUSINESSES!!

Company: The Brick
Country: Canada
Province: British Columbia
City: Vancouver

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