Sears
Customer Service

Sears had sold me a treadmill that I have already ordered and paid for. I was assured that I would be contacted when the delivery arrived to the warehouse and they would deliver it right away. Here was problem #1. Sears did not call when the treadmill arrived to Kelowna. I had to personally contact them to ensure that it arrived on time. Here is problem #2. The delivery man was on vacation and did not answer any of my phone calls. He didn't even bother to leave a message in the 4 day time frame. Usually, this would not frazzle me, however he had promised me PERSONALLY that he would deliver it that day it arrived. Problem #3. Finally I had made an appointment with the delivery man and set up a specific time. HE DID NOT SHOW UP. Ever. The whole entire day I contacted him, but he did not come. Problem #4. Angered by the lack of customer service, I went to Sears to cancel the order. However the transaction went through and they did not give me back a full refund, I complained to the manager about the lack of service here, and she only gave me disrespect. Would not listen to a word I said and spat on all my words. Is this how customers should be treated when they are buying merchandise around $1000?

Company: Sears
Country: Canada
Province: British Columbia
City: Kelowna

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