Reliance Home Comfort/Hot Water Heater
Installation Scam

In January 2010, I was visited by an individual claiming to be acting on behalf of the company I currently rent a hot water heater from. He indicated he was assessing from eligibility for an upgrade to an energy efficient model and there would be an additional change of 1.25 per month. I agreed to the installation and within 3 days I had a new water heather. Four months later I receive a bill from Reliance who I have never done business with. I called Reliance and spoke with them. Firstly the door to door sales people are contracted out and not employees of Reliance. I am assuming they are paid on commission and will do whatever they need to make a sale. Finally Reliance agreed (once I spoke with a supervisor) to removing my hot water tank when my previous company was able to reinstall it. When I approached my previous company to reinstall a hot water heater, they indicated that this happens all the time. The lesson here is that not to deal with an individual coming door to door. Consumers please be careful.

Company: Reliance Home Comfort/Hot Water Heater
Country: Canada

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