Reliance Home Comfort
Seniors/Young Children - No Heat in Winter for 5 days

I have noticed in prior posts that this thread is monitored by Reliance Home Comfort personnel, please forward the message below to Mr Rossi, as the message appears to have been rejected as being undeliverable.

Dear Mr Rossi.

My name is Marco Pizzolo, and it is now 1.5 days that we are now

without heating, and with seniors and young children in our home, we

are being told that we will have to face another 3 days/nights without

heat. We are current customers of Reliance Home Comfort, and are

paying for your maintenance contract on our furnace and air

conditioner. We are in need of a simple part for our furnace that

according to your technician is a common problem, yet your support

lines indicate that there is not a single replacement part in their

warehouses.

I've offered to drive to any location in order to pick one up, but

your support team did not even have the courtesy to follow through on

their commitment to call me back after speaking to the operations

manager for my area.

Calling back to escalate the problem resulted in further failure, as a

supervisor told my father that he didn't see value in putting into an

email the commitments that Reliance would make to address our problem.

I've attempted one additional communication in order to reach a

manager immediately, explaining the complete failures of prior

attempts, and that failure this time would lead to a lawsuit.

At no point did anyone in your organization offer any means to remedy

the situation, such as:

- reimburse me if I could source the part elsewhere

- put my family up in a hotel given the temperatures and ages of the residents

I can only presume that as the leader of this organization this

behaviour is either condoned, or unknown by you, thus I am trying to

make you aware of how your customers are being treated.

If you believe you can remedy this problem today, I welcome your response.

If my issue is of no consequence to you or Reliance Home Comfort, then

please disregard this email, and I will look elsewhere for a voice

that will listen and pay attention.

Kindest Regards,

Marco Pizzolo

marcopizzolo@gmail.com

Company: Reliance Home Comfort
Country: Canada
Province: Ontario
City: Oakville

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