Reliance Home Comfort
Unacceptable Service and Charges

We were set to move on October 29, 20ll. We have been making payments on a hot water tank from Reliance since we moved into the home in 2001. On Monday, October 24th, we woke up to no hot water. We called at 6 a.m. and were left unsure whether a Reliance repair person could come out that day; that we would get a call back. No call came. On Tuesday, a Reliance truck showed up with no call, no notice. Lucky for us, our son was home to let them in. We were told that the whole unit would need replaced. The subcontractor used was not told how long we had been without hot water and were unable to come until Thursday, October 27. At no point in my brief phone conversation with Reliance was I told that we would incur any costs. Finally, after 4 days without hot water, and on a tight schedule to move, we finally had hot water running through our home. We now are in a new home with our Reliance account now closed only to receive a bill from them for $160 for a part that was supposedly not covered under our contract. This is abominable service and must be stopped. Not only did we give Reliance around $3000 for the years of payments we made, but then to receive such shoddy customer service and be surprised with a bill! We were told by the Reliance phone agent that collections will be after us if we refuse to make payments. Absolutely abominable. We will spread our distaste far and wide...

Company: Reliance Home Comfort
Country: Canada
Province: Ontario

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