Telus
Illing

Why do I have to pay to have a paper bill? I think this is the ultimate in customer scam. I only have access to a computer when I go out to friends or to the library. Why should I have to pay for a bill? When I called to ask they said "because that is the Rule". I was given a choice to either wait 24-48 hours for a manager to call me back or be switched over to a Resolutions Mediator. I chose the manager and am now waiting. I cancelled my other account with them and switched to a different service company because another problem of their own making was not resolved within 6 months of calls and "resolution".

I strongly feel that a company should not be able to charge a customer to find out how much the customer owes them each month. Is there any recourse for a customer to get rid of the charge and get reimbursed for past charges?

Company: Telus
Country: Canada
Province: British Columbia
City: Delt

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