Rogers
Rogers Rocket Stick

I am into my second year of a two year Rogers contract with their Rocket Stick.

About a month ago I called their customer service department to look over my billing to see if I am in-line with the usage I signed up for because I thought my bill was too high.

The customer service person re-evaluated my bill and made me aware of a change to the contract I originally signed up for, advising me that I have been over-charged by $10/month for the past 10 months.

She was kind enough to adjust my bill with a credit. I then went to use my stick a few days ago and realized that my data plan had been cancelled. After several calls to Rogers and several hours of being switched from person to person, I finally got my plan working again.

My complaint is the following:

If I hadn't used my stick, I would have not know that my data plan had been cancelled, but I would have been billed on a regular basis.

And my second and more important complaint... how many other customers are out there and in the same situation as myself?

I took it upon myself to have my account re-adjusted, but how many customers out there are paying that extra $10 every month?

I asked the customer service department that question... their response to me was "We can only make those changes if they are brought to our attention".

How sad is that!!! A company with the technology of rogers cannot find a way to track down all those customers and credit them??

If you know of anyone out there that has signed up for a Rogers Rocket Stick contract in 2009, please forward along this information.

Company: Rogers
Country: Canada
Province: Ontario

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