Rogers Wireless
Rescinding Contract Terms After One Month W/O Advising Client!!!

My husband has been with Rogers for many years, therefore, I enquired with Rogers to see if they would be willing to match a plan for me that I have on offer from Telus. They said yes and I ported my number over. Several months later, I enquired to see if they were willing to provide the same plan to some family members and they had no hesitation. One month was billed correctly, however, the charges increased in the subsequent months. Upon speaking to one customer service representative for clarification of the extra charges, she said she does not know why another rep. would have given me such a plan at that price (including all 4 other lines at that price). She said that if their supervisors knew, they would be in big trouble. She said they cannot provide a plan at that price even though I had signed a THREE year contract for FIVE phones at that price for the plan!!! She said she is sorry but there is nothing else she can do but gave me the option to cancel the phones and provide them with an early cancellation charge of $400 per phone - $2, 000!!! She said she can forward the matter to the Finance department and they would probably rescind all the credits provided on the plan so then it would cost more than double the plan of what I had signed the agreement for.

Is it a blatant scam that Rogers can lie to a customer that they will provide a plan at a specific price for the entire commitment period just to get them to sign an agreement and then automatically change all the terms without advising the client?!!! Are they bound by what they promised the client as that is what I was expecting the contract to be? It has been such a frustrating experience dealing with them about this!!! If the employees were not supposed to give me such a plan to begin with, I would understand and not expect anything further. Why would they be willing to do something that will get them in trouble with their employer just to please the client?!!!

Anyone dealing with Rogers, beware!!! You would think a reputable company like them would not scam their own clients like that! I have never had such problems with Telus. When Telus signed me on a timed contract, they never changed any rates on me whatsoever!!!

Company: Rogers Wireless
Country: Canada
Province: British Columbia

  <     >