Rogers Wireless
Billing and customer service

I have had 2 phones with rogers for 3 years now. I had a 3 year contract so i was stuck with them. My bills were constantly wrong, there where number of charges for reasons even rogers staff could not explain. Now my 3 year contract expired and I was trying to cancel my contract. They where telling me becauce I added texting plan a couple of year back that my contract had 2 years added to it, which is not the case. After about 30 min of arguing they said they would cancel my contract in a yaer, and after about 20 more they ageed to cancel it on the date stated in the original agreement. In a couple of days I found out that my plan in fact was not canceled on the date it was suppost to and that they are expecting me to pay for an extra month because they have 30 day cancelation policy. When I phoned backed and argued that contract states the last day and that i do not wish to renew and they have no right to charge me for one more month (I don't even have their phone anymore). They asked me to fax them my original contract and said they will honor the agreement if it does not states 30 day cancelation policy which it doesn't. After I faxed it to them and phoned back, they claimed they did not recieve the fax and that I have to do it again.

As far as my second phone. I never went on a contrac it was support to be by monthly. I have never bought a phone from there just the SIM card. And after all this I wanted to cancel my second number and they are telling me that I still have years to go and I can;t cancel it. I have never signed a contract or resieved a phone form them, and they still would charge me 200$ in case of cancelation.

This company is really messed up. It is painfull to deal with. I would not sudgesst to anyone to get the phone with them. Just go with Sasktel or some other company awailable. Not Fido either, rogers and fido are the same thing.

Company: Rogers Wireless
Country: Canada
Province: Saskatchewan
City: Saskatoon

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